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In all occasions we recommend you to contact our team, we are always going to do everything to help you and solve all issues related to the item. If bag worn out in 6 months because of technological issues – we always repair bag or it parts free of charge. Guarantee for leather is 7 months, for metal hardware 2 years.

All our bags are made of natural leather. Because it is a natural product, marks and leather irregularities are expected.

We would like to highlight, that in reality, leather colors can be slightly different from ones you see on your screen, because of different screens contrasts and settings.

About configurated bag returns :

Ordering bag online by law article 6.22810 str. customers product recall not available in these cases:

Configurated bags, which are not pre-made and which is build by customer request and specifications are not returnable.

After customer received a bag, if they don’t like it and want to return, they must contact our support team no longer than 2 days after receiving the item. Items, which are requested to return after longer period gonna go trough investigation and then if it doesn’t have any damage or marks of wearing, we can do a refund.

We gladly working with stylists, photoshoots and infuancers, so if you would like to borrow the bag, just contact our team by the email – info@pakabahouse.com and we arrange it!

All bags except of configurated by customer can be changed to different bag from our stock. You must contact out customer support  by the same email – info@pakabahouse.com